6 Step Process for Career FIT

Career Readiness

Customer Service Representatives

What Customer Service Representatives Do 

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

How to Become a Customer Service Representative
Customer service representatives typically need a high school diploma and are trained on the job. They should be good at communicating with people and have some experience using computers.

Pay - Job Outlook
The median hourly wage for customer service representatives was $15.25 in May 2015. Employment of customer service representatives is projected to grow 10 percent by 2024, faster than the average for all occupations.

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